Ordering Information
Orders
Why does my order look different?
How long does it take to make my order?
How do I track my order?
What should I do if I receive a damaged or incorrect item?
All orders are hand made with real 100% Veg tanned leather and will look a little different from item to item. All orders are unique!
All orders are typically a 1-2 week wait time as they are all hand made. Our stitchless wallets will be shipped within one week.
You can track your order by logging into your account on our website and navigating to the "My Orders" section. There, you'll find the tracking number for your order, which you can use to track the shipment on the carrier's website.
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide them with your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as soon as possible.
Shipping
What are your shipping options?
Do you ship internationally?
How do I qualify for free shipping?
We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. During checkout, you can select your preferred shipping method and see the estimated delivery times and costs.
Not yet but we are working on it, please be patient with us!
All orders over $60 will qualify for free shipping!
Returns
What is your return policy?
How do I return an item?
Will I have to pay for return shipping?
Customers are able to return within 30 days of purchase if the item they received was damaged.
To return an item, please contact our customer service team to obtain a return authorization number and return instructions. Pack the item securely in its original packaging and include the return authorization number inside the package. Ship the item to the address provided by our customer service team.
If you are returning an item due to damage, defect, or an error on our part, we will cover the return shipping costs.